FiStaff
Member Service Representative (Westchase)
- directions_car 77042 Houston
- work Full-time
About the position
Take the Next Step in Your Career With Us!
Are you a bilingual customer service pro who thrives in a fast-paced call center environment? If you enjoy solving problems, helping people, and working in a friendly, professional setting—this Member Service Representative role is your perfect fit. Join a supportive team that values your communication skills and rewards your dedication with stable hours, growth opportunities, and meaningful work helping others manage their finances.
Member Service Representative – Bilingual (Spanish Required)
? Houston, TX |? Full-time |? Banking & Financial Services
Why Work With Us:
• Direct-hire opportunity with steady Monday–Friday hours and alternating Saturdays
• Friendly, supportive team culture with training and career advancement
What You’ll Do:
• Deliver top-tier service to members calling about account services, loan applications, and online banking
• Troubleshoot digital banking issues and respond promptly to email inquiries
• Recommend relevant financial products and services based on member needs
• Perform account research and help resolve any issues with care and accuracy
• Represent the team with a positive, professional, and bilingual (Spanish/English) approach
What We’re Looking For:
• At least 1 year of experience in a financial call center or credit union
• Solid job tenure with a minimum of 1+ years at your most recent role
• Fluent in both English and Spanish (written and spoken)
• Comfortable working in a Windows-based environment
• Credit history with at least 50% of accounts in good standing
Please Note: Candidates selected for interviews will be required to complete a client application and skills assessment.
Ready to Land Your Next Great Role?
Apply now and let our recruiting team help you take the next step in your career!
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Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Place of work
77042 Houston
United States of America
About the company
FiStaff was founded in 1992 to provide Texas’s most respected financial services companies with custom staffing solutions with our talented people. We began in Houston, where the company is still headquartered, but quickly expanded to service the entire Dallas/Fort Worth Metroplex as well as Austin. It wasn’t long before FiStaff was serving clients and job seekers state-wide.
For the past three decades, we’ve remained laser-focused on our mission to connect the best financial talent with the organizations that need them most. Whether it’s banking, accounting, mortgage, or administrative roles, including financial services staffing, we’ve been dedicated to serving the great state of Texas, and we look forward to the next 30 years of making those connections.
Job ID: 9802534
/ Ref: dcb34e856cdeadd28a42bf5a1b8d3d53